agentType property

String? agentType
getter/setter pair

The agent type, e.g. HUMAN_AGENT. Possible string values are:

  • "ROLE_UNSPECIFIED" : Participant's role is not set.
  • "HUMAN_AGENT" : Participant is a human agent.
  • "AUTOMATED_AGENT" : Participant is an automated agent.
  • "END_USER" : Participant is an end user who conversed with the contact center.
  • "ANY_AGENT" : Participant is either a human or automated agent.

Implementation

core.String? agentType;